Murray Forbes Information

About Us Murray Forbes Jewellers are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@murrayforbes.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We will gladly pay for the shipping and insurance costs if in the UK

We accept Visa, Mastercard and Switch or Delta cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post office mail or securely over the Internet. All credit card numbers are checked against the statement address.

Shipping And Handling Shipping is FREE in the UK and costs £15.00 for North America.

Your jewellery will arrive in a beautiful gift box and is sent in a registered envelope requiring a signature. We will pay for the postage and insurance if in the UK.

Should you decide not to keep your purchase, you will be responsible for the return postage costs.

Delivery Schedule You should normally receive your order within five to seven working days unless sending overseas. If we foresee a delay we will contact you immediately.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption and you can check the security by the golden padlock sign which will appear during payment. Your details are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee Murray Forbes Jewellers are completely dedicated to your total satisfaction. Should you wish to return your online purchase, for any reason, simply return the items to us within 30 days from receiving the goods for a full refund. This is in addition to your statutory rights.

Reaching Us If you need to reach us, please email us on info@murrayforbes.co.uk, alternatively, you can call on (01463) 233122 (International +44 1463 233122) between 0930 and 1730 GMT Monday to Saturday (except national and local holidays) or fax us on (01463) 233122 (normal telephone charges apply) or write to us at 3 Ness Walk, Inverness IV3 5NE. Scotland. UK We will endeavor to respond to all comments, questions or complaints within five working days.

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions please email us on info@murrayforbes.co.uk Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Murray Forbes Jewellers are completely dedicated to your total satisfaction. Should you wish to return your online purchase, for any reason, simply return the items to us within 30 days from receiving the goods for a full refund. This is in addition to your statutory rights. You will be responsible for the return postage.

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